What happens if I have changed my name?
Please contact us so that we can update our records. You will need to provide proof of the change of name.
What documents will you accept as proof of a change of name?
You will need to provide us with either an original or certified copy of the following so we can positively identify that you are the person that we are trying to contact:
> a marriage certificate
> a deed poll
> a decree nisi
> a decree absolute
> a civil partnership extract
> a change of name deed
> a certificate of incorporation.
Please post them to us with your claim form in the pre-paid envelope provided.
If you are having problems providing us with the required evidence then please contact us.
What happens if I have changed address?
Please contact us so that we can update our records. You will need to confirm your previous address and provide us with proof of your new address.
I can’t remember my old address, what do I do now?
You will need to provide us with evidence of your previous and current address so we can positively identify that you are the person we are trying to contact. We will accept the following documents as evidence of a current and previous address:
> Bank statements
> Credit card statements
> Utility bills (gas, water, electricity and telephone)
>
New drivers license (card and paper copy).
Please post them to us with your claim form in the pre-paid envelope provided.
If you are having problems providing us with the required evidence then please contact us.
Will I get the documents back that I send to you?
We will endeavour to ensure that your documents are safely returned to you. However, we cannot guarantee this, so please send us certified copies of official documents where possible.
Who can certify copies of documents?
A solicitor, public notary or probate officer will be able to certify a document on your behalf. This must bear the appropriate seal or stamp of approval.
Can you email or fax the claim form to me? And can I email or fax the claim form back?
We will only be able to email or fax a claim form under certain circumstances, so please contact us to discuss this. However, you must post the claim form back to us, completed in ink.
What if the person you are trying to contact has died?
The executors of the estate should make contact with us in the first instance. Once we have positively identified that they are the person we are looking for all executors of the estate will need to sign the claim form and submit the original sealed Grant of Probate or Certificate of Confirmation.
If no probate or confirmation is applied for then please contact us.
I have lost contact with the other joint policy holders / shareholders / executors. What happens now?
For legal reasons we require the signatures of all joint shareholders or executors. Please contact us if you think this is not going to be possible.
What happens if I decide not to claim my entitlement?
It is advisable that you claim your entitlement. Assets that remain unclaimed after a certain period of time (usually up to 10 years) may be paid into Court, a government ‘reclaim fund’ or may be used by a company for general corporate purposes, including charitable giving. Thereafter you will need to satisfy the Court that you are entitled to the assets; this may involve the services of a solicitor. After a period of time you may no longer be able to claim your assets.
The form we have sent you will have more information.
Can I leave the cash to a charity?
If you live in the UK and choose to donate your entitlement to charity, it will be donated to a dedicated charity, normally ShareGift. ShareGift is an independent charity that distributes the proceeds of donated cash and shares to a wide range of UK registered charities. Please see your claim form for details about where your entitlements will be donated. If you would like your entitlement to go to a specific charity, we recommend you claim it and then donate it to the charity of your choice.